Frequently Asked Questions


What Shipping Methods Are Available?

Shoprite deliver country wide. We use motorbike rider within Nairobi Central Business District (CBD) and Fargo/G4S Courier to deliver country wide.

How Long Will It Take To Get My Package? question

We deliver within 3 hours for order within Nairobi and within 24hrs countrywide from the time you place your order.


What Payment Methods Are Accepted?

Shoprite makes shopping online as easy and convenient with our pay cash on delivery method, you can as well choose to pay via M-pesa or bank transfer we allow cash on delivery only within Nairobi Central Business District (CBD).

Is Buying On-Line Safe?

Shoprite is safe, secure and guaranteed. It provides you with a convenient method of payment. Don’t be worried about buying products at Shoprite. If you get any issues contact Shoprite support.

Order & Returns

How do I place an Order?

Shopping on Shoprite is easy! Once you have found the product you want to buy, just follow the steps below: Click on to add this product to your cart, Click on ‘cart’ in the top right corner, Click on the check-out option, Enter your billing information, Choose your preferred payment option, Click on place order to complete your order. Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details.

How Can I Cancel Or Change My Order?

Cancelling your order can be done by contacting the customer service Tel: (+254) 712 323 493

Do I need an account to place an order?

No, you don’t need to have an account to shop with us. You just select your desired product and enter your billing details for the order to be processed

How Do I Track My Order?

You can track the status of you order through your order number that is provided once you place an order.

How Can I Return a Product?

We accept returns on conditions of malfunction and Items can be returned within 30 days from the day of delivery. To log your return request, call our customer service Tel: (+254) 712 323 493,or send an email to info@shoprite.co.ke Pack your product according to the return conditions, If you requested a pickup, we will contact you to arrange a pickup time